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Other Case Studies
 

Title
Sales of Training/Educational Services
  
Objective
Develop a method to predict which potential customers are most likely to purchase educational or training services

Industry
Education/Training

Outline
Developed logistic regression models based on a 50 question survey completed by potential customers. Identified the key questions and responses that indicated which potential customers were most likely to purchase services. The results were utilized in marketing programs to target new potential customers.
 

Title
Call Volumes
 
Objective
Develop a method to predict call volumes for a large security based call center
       
Industry
Security

Outline
Developed regression models to predict monthly call volumes based on a series of factors to include marketing specials, season, month, holidays, new leads, appointments, new sales, current customer level, etc.  The results were used to improve agent scheduling which reduced overall operating costs.


Title
Increase Service Level and Minimize Shortages

Objective
Increase service level and minimize inventory shortages

Industry
Energy (Middle East Region)

Outline
Developed predictive model using information from customer demand, inventory levels and costs.  Predict feasibility of distribution center for the Middle East Area based on historical data of customer requirements, emergency shipments and inventory shortages. Developed predictive models and validated using simulation models to compare various alternatives and completed cost-benefit analysis.